FAQ's

What method of payment do you accept?

Online we accept Visa, MasterCard, American Express, Delta/Connect or Maestro, PayPal, Apple Pay and Klarna. We do not accept cheques or cash.

What is Verified by Visa and MaterCard Secure code?

Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online for extra security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card.

Why do you need my mobile number?

We only ask for your mobile number to send you information about your delivery, we will not pass on your telephone number to any third parties apart from our courier company for delivery.

Why Is It That There Are Things On The Website That Are Out Of Stock?

We do try to keep the website up to date, however sometimes items sell out really quickly. We understand this can be frustrating, so when this happens we will try our best to offer you another choice or let you know if it's coming back in stock.

What Is A Pre-Order?

Items on pre-order are usually new products that we want to give you the chance to get your hands on before they come in stock. You won't be able to receive these immediately, but we will give you a clear estimate of how long you have to wait.

Where Are Stretch & Burn Clothes Made?

We source all our fabrics from a sustainable mill in Italy and all our products are ethically made in Portugal. All of our Stretch & Burn clothes are designed by our own Yorkshire based design team.

What Can I Do If Something Is Wrong With My Order?

If there is a problem with your order, please fill out the form on our Contact Us

Do You Have Washing Guidelines?

All of our clothes have washing guidelines on the product pages. Though one tip! Don't wash our technical fabrics with fabric conditioner it will strip away any finishes and it can stop the fabric from ‘wicking’ the sweat away from your skin. For more information, please head to the specific product page.