Returns Policy

Not quite right?
Return your items, free of charge.

Return postage is included on all orders to the UK. Please email us quoting your order number and we will send you a QR code or label to print and return to your local Hermes drop off.

We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 28 days.

If the fit is not perfect, return it within 28 days, as long as it's unworn, unwashed and unaltered in their original packaging including our labels and ticketing.

Hermes store

  • Return through your local Hermes store in over 4,500 locations
  • No printer required, simply create a QR code by clicking the link and follow the instructions. 
  • Your return will be processed in approximately 2-5 working days