Returns Policy

Not quite right?
Return your items, free of charge.

Return postage is included on all orders to the UK. Please email us quoting your order number and we will send you a QR code or label to print and return to your local Hermes drop off.

We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 28 days.

If the fit is not perfect, return it within 28 days, as long as it's unworn, unwashed and unaltered in their original packaging including our labels and ticketing.

Christmas Returns Policy

All orders purchased between the 15th of November to the 21st of December can be returned until the 31st of January, so that you can feel comfortable purchasing your holiday gifts here.

Hermes store

  • Return through your local Hermes store in over 4,500 locations
  • No printer required, simply email us ( and we will send you a QR code to print off instore or at home
  • Your return will be processed in approximately 2-5 working days